This Fee Schedule and Refund Policy is part of the Low Miles No Miles Terms of Use. It lists every fee Low Miles No Miles, LLC ("LMNM," "we" or "us") charges for the Service and explains when we give refunds. All amounts are in U.S. dollars. The Service shows you the price before you confirm any purchase, and the fee in effect when you commit applies to that commitment, subject, for a continuing dealer plan, to Section 15.3 of the Dealer Program Terms.
Part 1: Fees
1. Free features
Browsing, creating an account, watching vehicles, saved searches, following, commenting, messaging, the Garage and posting a WTB (wanted) ad are free. Buyers pay LMNM nothing for buying a vehicle from a classified listing.
2. Private seller classified listings
Each package covers one vehicle for 60 days, starting when the listing is published on the Service.
| Package | Price | Includes |
|---|---|---|
| Standard Listing | $49 | Listing for 60 days |
| Standard + CARFAX | $79 | Listing for 60 days. Includes a CARFAX Report, a $49.99 value |
| Featured Listing | $119 | Listing for 60 days, plus 30 days of Featured placement |
| Featured + CARFAX | $149 | Listing for 60 days, plus 30 days of Featured placement and a CARFAX Report, a $49.99 value |
Each package is one combined product at the price shown. You can edit your listing, mark the vehicle sold, or end the listing during the 60 days at no extra charge.
CARFAX Report eligibility. The Service offers a package that includes a CARFAX Report only while it can provide the report. A CARFAX Report is available only for a vehicle with a valid 17-character VIN (generally model year 1981 and later), and CARFAX may not have a report for every eligible vehicle. The Service checks eligibility before you choose a package that includes a report. The report comes from CARFAX, Inc., is based on information reported to CARFAX as of the report date, and is shown on your listing.
3. Featured placement
Price. Featured placement is $99 for 30 days on one listing. You can choose it as part of a listing package (Section 2), where it is charged with the package, or add it to a listing later. Dealers can add it to any of their listings, in addition to Featured placements their plan includes. A Featured placement bought on its own is charged to your card on file when you confirm the purchase.
What it includes. A Featured listing appears in the Featured placements the Service offers at the time, which currently are the Featured section of the home page and the top of the listing's category page in its default order. Featured listings may rotate with other Featured listings, so a listing will not occupy every Featured position at all times. Every Featured placement is labeled "Sponsored."
When it starts and ends. Featured time starts when the Featured placement goes live: when the listing is published, for a listing that is not live yet, or when the placement is activated, for a listing that is already live. If a Featured placement bought on its own starts when the listing has fewer than 30 days left, the listing is extended to the end of the placement, so all 30 days are delivered. Featured time runs only while the listing is live. If the listing ends early, for example because the vehicle sells, unused Featured time ends too and is not banked or carried over, unless LMNM expressly offers otherwise.
What it does not include. Featured placement does not include any post on LMNM's social media accounts, and it does not guarantee any number of views, impressions, reach, inquiries, bids, offers or a sale.
4. Dealer listings and plans
One-off dealer listing. A dealer without an active plan can list a qualifying vehicle for $49 per vehicle for 60 days.
Dealer plans. Dealer plans are monthly subscriptions, billed monthly in advance, that renew automatically each month until canceled. Starter, Growth, Pro and Group are bought online from Billing on the dealership's dashboard, once LMNM has activated the dealership's organization under Section 1.2 or Section 1.4 of the Dealer Program Terms. Enterprise is arranged with LMNM. A plan's price is the price published for it when the dealership buys it, and the price of a plan the dealership already has does not change while that plan continues, except as Section 15.3 of the Dealer Program Terms allows. A subscription billed through LMNM's earlier website keeps its existing price and allowance, as Section 1.4 of the Dealer Program Terms describes. The Dealer Program Terms explain billing, changing plan, cancellation and failed payments.
| Starter | Growth | Pro | Group | Enterprise | |
|---|---|---|---|---|---|
| Price | $99/month | $199/month | $349/month | $499/month | Custom |
| Inventory sync from the dealer's website, dealer page and direct buyer leads | Included | Included | Included | Included | Included |
| Featured placements | 1 per quarter | 1 per month | 2 per month | 3 per month | By agreement |
| Reserve auction seller-fee waivers | 1 per month | 2 per month | 3 per month | 4 per month | By agreement |
Vehicle and rooftop limits: as published for the applicable plan on LMNM's dealer pricing page when the Dealer purchases the plan.
A plan's capacity counts only the dealership's live vehicles on the Service. Drafts, vehicles waiting for review, vehicles read from the dealership's website but not published, and vehicles that have sold, ended, been withdrawn or been declined do not count, and the dealership chooses which of its eligible vehicles go live. A "quarter" means each three-month period of the plan, counted from the time the plan's benefits start. Included Featured placements and Reserve auction seller-fee waivers are for the period stated, expire at the end of that period if unused, do not carry over, have no cash value and cannot be transferred. A dealership with an active plan may also buy an extra listing for a specific vehicle at the one-off dealer listing price and term above, which lets that vehicle stay live for the term paid for when the dealership is at capacity; it is not a reusable place. Enterprise capacity, benefits and price are as stated in a written order or grant for the dealership's account. A seller-fee waiver is applied automatically when LMNM accepts a Reserve auction from the dealership, if one is left for that period; LMNM decides whether to accept an auction, and a waiver does not guarantee acceptance. Plans are eligible for LMNM editorial and social promotion, which is LMNM's selection. A promotion that a plan influenced is labeled as a paid promotion, as Section 7.3 of the Dealer Program Terms describes. No plan guarantees any post, or any number of views, impressions, reach, followers, leads, inquiries, bids, offers or sales.
5. Auction fees
Auction seller fee. No Reserve auctions: free. There is no seller fee to list a vehicle at No Reserve. Reserve auctions: $99 per vehicle, due once LMNM accepts the vehicle for auction. LMNM may waive the Reserve fee as a promotion or as a dealer plan benefit. A dealer's waiver is applied automatically when LMNM accepts the dealer's Reserve auction, if one is left for that period. A waiver is shown on your account or listing when it applies. A waiver is not applied to a No Reserve auction, because no fee is charged for one.
Buyer Service Fee: 5% of the winning bid, minimum $250, maximum $7,500. It is charged to the buyer's card on file after a sale is formed at auction, or after an offer is accepted in the negotiation window after a reserve is not met. It is LMNM's fee for the auction service. It is not part of the vehicle's price and is not paid to the seller.
| Winning bid | Buyer Service Fee |
|---|---|
| $5,000 or less | $250 (minimum) |
| $25,000 | $1,250 |
| $50,000 | $2,500 |
| $150,000 or more | $7,500 (maximum) |
The vehicle's purchase price is paid by the buyer directly to the seller. LMNM does not collect it.
6. The $250 bidder card authorization
When you first bid in an auction, LMNM asks your card issuer for a temporary authorization of $250 on your card on file. It is not a charge, not a payment toward the vehicle, and not a fee. Authorizations can expire before an auction ends, in which case LMNM may request a new one. If you win and an authorization is still active, LMNM may apply it toward your Buyer Service Fee. The Auction Rules explain how authorizations work and when they are released.
7. Transportation
Booking transportation through the Service is not available yet. When it is, the price is shown before you confirm and is governed by the Shipping Terms then in force.
8. Taxes
Fees do not include sales, use or similar taxes. Where LMNM must collect a tax on a fee, the Service shows it before you confirm.
9. Paying LMNM
We charge fees to the payment card you provide, through our payment processor, when you confirm the purchase, except as this Fee Schedule states otherwise (for example: a listing package, a one-off dealer listing or an extra dealer listing, which is authorized when you submit the listing and charged only if LMNM approves it, as the next paragraph explains; the Reserve auction seller fee, which becomes due when LMNM accepts the vehicle for auction and which the seller pays through the Service before LMNM prepares the auction listing; the Buyer Service Fee, which is charged after the sale is formed; and a dealer plan, whose first month is paid on our payment processor's checkout page and whose later months are charged automatically when each monthly billing period begins). A listing is not published until its fee is paid. Charges appear on your statement under a name that identifies LMNM.
When a listing fee is charged. When you submit a listing that has a fee (a private seller's listing package, a one-off dealer listing, or an extra dealer listing) for review, LMNM asks your card issuer for a temporary authorization of the full fee on your card on file. An authorization is not a charge. LMNM charges the authorized amount only if it approves the listing, and does so before the listing is published. LMNM aims to review each listing within 72 hours after it is submitted. That is a target, not a promise. Before LMNM approves the listing:
- if LMNM declines it, or you withdraw it, LMNM asks your card issuer to release the authorization and you pay nothing. Your card issuer decides when the released amount is available to you again;
- if LMNM asks you for changes, the authorization stays in place while it is valid, and sending the listing back costs nothing more; and
- if the authorization runs out, or is about to, the Service asks you to authorize again, and LMNM releases the earlier authorization before asking for the new one. LMNM never charges your card later without you.
If the charge does not go through when LMNM approves the listing, nothing is charged, and the listing is not published until you pay for it from your listing. LMNM never holds two authorizations for the same listing at once, and never charges the same listing fee twice. While your card is authorized for a package, the Service does not offer a change to a larger package. LMNM obtains the CARFAX Report in a package only after the package is charged, and the Featured time in a package starts only when the listing is published (Section 3).
We do not email a receipt for every charge. What confirms each payment:
- a listing package or a one-off dealer listing: the listing's checkout page shows the amount authorized and, once it is charged, what you paid and when. We email you the amount authorized when you submit the listing and the amount charged when LMNM approves it, unless you have switched off emails about your listings;
- a Featured placement bought on its own: we email you when it is paid, and your listing shows when the placement starts and ends;
- a Reserve auction seller fee: your listing shows it as paid, and we email you when it is paid, unless you have switched off emails about your listings;
- the Buyer Service Fee: the auction page shows it as paid, and we email the buyer when it is paid; and
- a dealer plan: the billing notices the Dealer Program Terms describe, and every invoice, which is available from Billing on the dealership's dashboard.
Part 2: Refund Policy
10. Our approach
We refund fees for services we do not deliver. We do not refund fees for services we have delivered, except as this policy says or the law requires. Refunds go back to the original payment method. We start approved refunds promptly. Your bank usually posts the credit within 5 to 10 business days, and a refund made soon after a charge may simply make the original charge disappear from your statement. LMNM may choose to give a refund or credit beyond this policy, and doing so once does not create an obligation to do it again.
To ask about a refund, contact billing@lowmilesnomiles.com.
11. Refund rules
| Situation | What happens |
|---|---|
| LMNM rejects your listing before it is published | If LMNM rejects it before approving it, nothing is charged and the authorization is released (Section 9). If LMNM rejects it after charging the fee at approval, the fee is refunded in full, including any CARFAX Report or Featured placement in the package. |
| You withdraw your listing before it is published | If you withdraw it before LMNM approves it, nothing is charged and the authorization is released (Section 9). If you withdraw it after LMNM has approved it and charged the fee, the fee is not refunded automatically, but LMNM may choose to refund it. |
| You end your listing after it is published | No refund of the listing package. The listing service has been delivered. If you bought a standalone Featured placement that has not started yet, it is refunded. |
| Your vehicle sells elsewhere | No refund. Please mark the vehicle sold or end the listing. |
| Duplicate charge | We refund the duplicate charge. |
| CARFAX Report unavailable or the vehicle is ineligible | If your package includes a CARFAX Report and we cannot provide one for the vehicle, we change your package to the same package without a CARFAX Report and refund the difference in package price. |
| Standalone Featured placement bought but not yet started | Refunded on request. |
| Featured already started | No refund, and unused time is not banked if the listing ends early, unless LMNM expressly offers otherwise. |
| Material LMNM outage | If a problem on LMNM's side makes your published listing or Featured placement unavailable for more than 24 hours in a row, we will extend it by the length of the outage, or on request give a credit or refund for the time lost. |
| Auction seller fee, after LMNM accepts the vehicle (Reserve auctions only; No Reserve carries no seller fee) | Earned when LMNM accepts the vehicle. Not refunded if the auction runs, whether or not the vehicle sells or the reserve is met, and not refunded if you withdraw the vehicle. |
| LMNM cancels or voids an auction | We refund the auction seller fee. No Buyer Service Fee is charged, and any Buyer Service Fee already charged for that auction is refunded. Bidder authorizations are released. |
| Sale fails because of the seller, or a verified material misdescription | If an auction sale does not go forward because the seller does not perform, or because LMNM verifies that the listing was materially inaccurate in a way that entitles the buyer to cancel under the Standard Sale Terms (for example, a title problem, a VIN mismatch, an undisclosed title brand or a materially wrong odometer status), we refund the buyer's Buyer Service Fee. |
| Buyer does not complete the purchase | The Buyer Service Fee is earned when the sale is formed and is not refunded if the buyer fails to complete the purchase without a right to cancel under the Standard Sale Terms. LMNM may choose to waive or refund it after reviewing the circumstances. No other fee or penalty is charged. |
| Dealer plans | You can cancel at any time. Cancellation takes effect at the end of the current monthly billing period, and partial months are not refunded. A move to a lower-priced plan takes effect at the next billing date, with no refund or credit for the current period. If LMNM ends a plan for reasons that are not your fault, we refund the unused part of the current period. |
| Transportation | Refunds for transportation bookings follow the Shipping Terms in force when the booking is made. |
| Fraud, unauthorized charges and chargebacks | If a charge was not authorized by you, tell us at billing@lowmilesnomiles.com and we will investigate and refund unauthorized charges. You also have the right to dispute a charge with your card issuer. While a dispute is open with your card issuer, we respond through that process rather than issuing a separate refund. We do not charge a fee for disputes. |
12. Changes
LMNM may change this Fee Schedule and Refund Policy. Each version has a version name and an effective date. A change does not apply to a commitment already made under an earlier version, and the price of a dealer plan a dealership already has does not change while that plan continues, except as Section 15.3 of the Dealer Program Terms allows.